FAQ
How can VLCM help my business?
VLCM knows technology. With rapid IT development, your business needs to implement the best technology for your company. VLCM researches the best technology and brings you the right IT solution for your business. VLCM helps you plan, purchase, install, and maintain your company’s Information Systems. VLCM provides computers, networks, servers, printers, and projectors for our customers, and VLCM gives you technical experience that saves you time and money.
How do you pronounce VLCM?
Our logo is VLCM, and you pronounce it VALCOM.
What does VLCM do?
VLCM provides IT consulting for customers in Utah, Arizona, Idaho, and Wyoming. First, VLCM IT consultants discuss your business needs and provide IT recommendations to help you meet or exceed your business goals. Next, VLCM helps you purchase hardware and software. Finally, VLCM provides technical services to install, maintain, or repair your information technology.
What does VLCM offer my business that is different from other hardware and software resellers?
VLCM provides a dynamic process to purchase IT infrastructure. Whether your IT questions are complex or simple, VLCM IT consultants and sales teams bring you the best options for your business in a way that works for you. VLCM provides intense consulting when you are making a big IT decision and VLCM orders quickly if you just need one product. VLCM also provides IT training, lunch and learns, and presentations to educate your IT staff in a professional and non-threatening environment.
How does the relationship work?
When working with us, your VLCM sales team will consist of an account manager, engineers, technical consultants and our partners. VLCM wants you to look at every available IT option. VLCM provides you with a VLCM customer service representative to place orders, configure quotes, process returns, and oversee anything else you need.
VLCM can recommend many IT solutions, how do I know which IT solution is best for my company?
Because VLCM works in a team, we may devise more than one best solution for your information system needs. Your VLCM sales team can present you with options and explain the pros and cons for each option. Once you understand the advantages to your IT solution, you can make an informed decision that aligns with your company’s long term business and IT goals.
Why should I use VLCM for IT consulting instead of my own in-house IT staff?
Every company has unique IT needs and resources. At times, your company may want to manage your own proprietary technology solutions. VLCM recommends using VLCM IT consulting for large projects when you need additional technical resources. Small companies use VLCM IT consultants to save money and leverage their IT resources. VLCM offers many IT consulting services like managed services, helpdesk, network configuration, database administration, and security.
Why should I let VLCM fix my hardware rather than sending it to the manufacturer?
VLCM’s convenient technical service department saves you time and money. A highly skilled VLCM technician can receive an expedited part and repair your hardware in three days for most repairs. The manufacturer requires you to mail in your laptop and wait two weeks. At VLCM, we fix, clean, and return your hardware on average in three days. VLCM can communicate your repair status daily through email. Because VLCM is so convenient, we save you time, money, and frustration.
Does VLCM offer special pricing options or volume discounts?
VLCM works hard to bring you the best value for your money. Yes, VLCM works with our partners to bring volume discounts and special pricing. VLCM also alerts you when special pricing promotions are available.
How long does it take for the products to arrive at my company?
Orders are placed and processed the same day, and most products arrive in 2-4 business days with free ground shipping.
Who will install my new hardware or software?
Your in-house IT staff can install the new hardware or software. Depending on the needs of your business, VLCM will provide IT consultants and technical staff to install, configure, remove, and upgrade your system. VLCM also works with your existing in-house IT staff to make sure your system is online and working at optimum efficiency.
My employees need technical support and training, can VLCM help?
VLCM provides events to learn about new technology in the marketplace. With our partners, VLCM will invite you and your technical staff to monthly and quarterly trainings highlighting how new technology products can improve your business’s IT infrastructure.
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