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Talkdesk

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Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “leader” in Gartner’s Contact Center as a Service Magic Quadrant, Talkdesk offers ongoing innovation, superior call quality and instant integration to the most popular business applications.

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Talkdesk

On-Demand Webinar

Cloud Voice: Empowering Business Continuity in Today's Dynamic Business Climate

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Resources

Find featured blog posts, customer stories, and more.

HUGE NEWS... The CX Event of the Year, Opentalk 2020 will be on May 6th! 

It is VIRTUAL this year and is FREE to attend! 

Get your contact center staff working remotely NOW

What’s your customer service continuity plan?

Talkdesk offers business continuity solutions, fastest move to cloud for work-from-home agents amid coronavirus crisis

Talkdesk enables remote working environments for front-line customer service staff, now more crucial than ever to succeed in a rapidly changing world

What's the future of Cloud?

Adopt automation to support your customers during the pandemic

In my previous blog, I stressed the importance of using cloud technology to quickly move call center agents to a safe, work-at-home environment, to continue support for their customers during the coronavirus (COVID-19) crisis. In this blog, I focus on several automation technologies to augment customer support operations that are reeling during this difficult period.

Mobile Agent: Engage with customers anytime, anywhere

In my previous blog, I stressed the importance of using cloud technology to quickly move call center agents to a safe, work-at-home environment, to continue support for their customers during the coronavirus (COVID-19) crisis. In this blog, I focus on several automation technologies to augment customer support operations that are reeling during this difficult period.

Customer Stories: onefinestay

onefinestay is a leading hospitality brand delivering a one-of-a-kind service to discerning guests and homeowners. Started in 2010, and now part of Accor, onefinestay’s global portfolio features beachside estates in the Caribbean, townhouses in New York City, apartments in Europe’s cultural capitals, and more. onefinestay has six office locations around the world with 100+ employees using Talkdesk daily to interact with guests and homeowners.

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